Our company is committed to the technical excellence of the service we provide you and, therefore, require our 'champion' technicians to attend regular training sessions. Besides the technician who actually does the repair, Hartford & Ratliff Co., Inc. has highly competent and experienced field supervisors who, although you may never see them, provide valuable backup to the technician. So, should a second opinion ever be required about a technical question, you don’t have to worry because the technician has highly qualified expertise to bring to each call.
Also, additional backup is available in the office to support the field technician on your job. Should a question arise about prior work performed for you, or if a part needs to be special ordered, the technician needs only to call to access that help.
When you combine all of this with the thoroughly stocked service vehicles, the cutting edge communication technology, the ‘family friendly’ service people and the rigorous employment screening, you can understand why we call the person who we deliver to your door a 'champion' technician.